In fact, at just one facility, Amazon managers logged over 13,000 such “write ups” — in a single year.
[Frankly, this highly punitive, micro-managing approach to line supervision was completely discredited. . . by the end of the 19th Century, as not driving overall company profitability, over any longer time frame measured.]
Here’s Reuters on it:
…Amazon worker Gerald Bryson had hand-counted thousands of items in his warehouse’s inventory over three days when his manager showed him a “Supportive Feedback Document”….
Bryson had made 22 errors, the 2018 write-up said, including tallying 19 products in a storage bin that in fact had 20.
If Bryson erred like this six times within a year, the notice stated, he would be fired from the Staten Island warehouse, one of Amazon’s largest in the United States….
Internal Amazon documents, previously unreported, reveal how routinely the company measured workers’ performance in minute detail and admonished those who fell even slightly short of expectations — sometimes before their shift ended. In a single year ending April 2020, the company issued more than 13,000 so-called “disciplines” in Bryson’s warehouse alone, one lawyer for Amazon said in court papers….
Astounding — that a company of this size and scope still relies on discredited Bad Management 101 theories of supervision. Bezos apparently thought good customer experiences come primarily from… abused, fearful line workers.
The empirical data (over decades), in no manner supports this errant view. All in all, pretty stupid, that.
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